Our commitment to your satisfaction with our modular outdoor products.
Effective date:
We offer a 30-day return period for most of our modular deck systems and outdoor products. The return period begins from the date you receive your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
The following products are eligible for return:
The following items cannot be returned:
To initiate a return, please follow these steps:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
Please note that original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).
Customers are responsible for return shipping costs unless the return is due to:
For defective or incorrectly shipped items, we will provide a prepaid shipping label.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund including shipping costs.
If you need a different product, color, or size, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing of your new order.
For return inquiries or to start a return, please contact us: